Refund and Cancellation Policy
Refund & Cancellation Policy
Onvye – TukTuk Play
At Onvye, we aim to provide a seamless and satisfying experience with TukTuk Play. Please read this Refund and Cancellation Policy carefully to understand your rights and obligations regarding subscriptions and payments.
1. Subscription Cancellations
You may cancel your TukTuk Play subscription at any time.
Upon Cancellation
Continued Access
After cancellation, you will continue to have access to premium content and features until the end of your current billing cycle. There will be no immediate interruption of service.
No Refund for Partial Periods
We do not provide refunds for unused portions of a billing cycle. Your subscription will remain active until the next billing date.
How to Cancel
You can cancel your subscription by:
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Visiting your account settings within the app, or
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Contacting our support team at info@tuktukplay.com
Please ensure you complete the cancellation process properly to avoid automatic renewal charges.
2. Refund Eligibility
Refunds may be granted under the following circumstances:
Eligible Cases
Accidental Billing
If you were charged due to a technical issue or duplicate transaction, please contact us immediately at info@tuktukplay.com.
Unauthorized Transactions
If your account was used without authorization, notify us within 7 days of the transaction date for review.
Non-Refundable Cases
Refunds will not be issued in the following situations:
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Change of mind after subscription purchase
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Dissatisfaction with available content (unless the service was defective or significantly misrepresented)
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Failure to use the service after subscribing
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Failure to cancel before renewal
3. Refund Process
If you believe you qualify for a refund, please follow these steps:
Step 1: Contact Support
Email us at info@tuktukplay.com and include:
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Your registered email address
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Subscription plan name
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Payment date
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Transaction ID (if available)
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Reason for your refund request
Step 2: Verification
Our team will review your request and may ask for additional details to verify eligibility.
Step 3: Processing
If approved:
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Refunds will be processed within 7–10 business days
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The amount will be credited to the original payment method
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Processing time may vary depending on your payment provider or bank
4. Free Trials
If TukTuk Play offers a free trial:
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You must cancel before the trial period ends to avoid being charged
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No refunds will be issued if cancellation is not completed before the trial expires
We recommend setting a reminder before your trial ends to prevent unwanted charges.
5. Policy Changes
Onvye reserves the right to update or modify this Refund and Cancellation Policy at any time.
If significant changes are made, we will notify users via email or in-app notification. Continued use of TukTuk Play after changes indicates your acceptance of the updated policy.
6. Contact Us
If you have any questions or concerns regarding refunds or cancellations, please contact:
Company Name: Onvye
App Name: TukTuk Play
Email: info@tuktukplay.com
We are committed to addressing your concerns promptly and fairly.